For items purchased on alaskites.com or brainplaygames.com, you can expect the same level of great customer service that you receive when visiting Northwind Kites and Games. If you are not completely satisfied with your internet purchase, return it to Northwind Kites and Games via priority mail with the original Northwind Kites packing receipt within 30 days from the purchase date. We will gladly exchange your purchase, repair it or offer you a refund based on your method of payment. Shipping charges will not be refunded.

Some items cannot be returned if opened unless there is a manufacturers defect. These items may include but are not limited to

To return a purchase to Northwind Kites and Games, please include the following:

1. The item you wish to return and all packaging and accessories.
2. The original receipt and/or packing receipt.
3. An explanation for the return and whether or not you want to exchange the item for other merchandise or if you would like a refund.
4. If not returning your purchase by visiting the store, ship your package to:

Northwind Kites and Games, Inc.
320 West 5th Avenue, Suite 156
Anchorage, AK 99501-2329

If you are returning an item for an exchange, you will receive your replacement item within 10 business days after we receive your return provided the item is in stock. If the item is out of stock, we will notify you of the expected delivery date. If you are requesting a refund, your credit card account will be credited with 24 hours of receiving the returned item(s).

For additional questions, please contact us via email or 1-888-291-4386.